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Effective Date: 4/15/2025
Last updated: 4/15/2025

Bespoked Love LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile application, Bespoked Love Spaces by Wix (the “App”). By downloading or using the App, you agree to the collection and use of your data as described below.

1. Information We Collect

a. Personal Data You Provide

• Contact & Profile: Name, email, phone number, wedding date, partner details

• Documents: Marriage license applications or other uploads

• Communications: In‑App chat messages and customer support requests

b. Device & Usage Data (Automatically Collected)

• Device Identifiers: Advertising ID (IDFA/AAID), UDID, IP address, operating system version

• App Analytics: Crash logs, screen views, feature usage via Wix Analytics or third‑party SDKs (e.g., Google Analytics, Firebase)

• Push Notifications: Preferences and delivery status

c. Payment & Purchase Data

• Payment transactions processed via Wix Payments or Apple/Google In‑App Purchases

• We do not store full credit‑card data; it is handled by the payment provider.

2. How We Use Your Information

• Provide & Personalize Services: Manage bookings, schedule reminders, process documents

• Communications: Send transactional messages (booking confirmations, reminders), marketing (with your consent)

• App Improvement: Analyze usage to optimize features, fix bugs, and improve UX

• Security & Fraud Prevention: Monitor for unauthorized access or payment fraud

3. Legal Bases (GDPR)

If you are in the EU/EEA, we process your data based on:

• Contractual Necessity: To fulfill your booking and service requests

• Consent: For marketing communications and optional features (e.g., push notifications)

• Legitimate Interests: For fraud prevention, analytics, and app improvement

4. Sharing & Disclosure

We do not sell your personal data. We may share with:

• Wix.com (app hosting, payments, and analytics)

• Third‑Party Service Providers (email, crash reporting, push‑notification services)

• Legal Authorities if required by law or to protect our rights

5. Data Retention & Security

• Retention: We retain personal data as long as your account is active or as needed to provide services, and thereafter as required by law (typically up to 7 years).

• Security: Data is stored on Wix’s secure servers with TLS encryption in transit and AES‑256 at rest.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access & Portability: Request a copy of your data

• Rectification: Correct inaccurate or incomplete data

• Deletion (“Right to be Forgotten”): Erase personal data (subject to legal exceptions)

• Restriction & Objection: Limit or object to processing, including marketing

• Opt‑Out of Sale: (California residents) We do not sell your data; if that changes, you can opt out

To exercise any rights, contact us at bespokedlovellc@gmail.com. We will respond within applicable legal timeframes.

7. Children’s Privacy (COPPA)

The App is not intended for users under 18. We do not knowingly collect data from minors. If we learn we have, we will delete it promptly.

8. In‑App Purchases & Push Notifications

• In‑App Purchases: Subscriptions or one‑time fees processed by Apple/Google; subject to their store policies.

• Push Notifications: You can opt out any time via your device settings.

9. Changes to This Policy

We may update this Privacy Policy for legal or operational reasons. We’ll post the new version here and notify you in the App.

10. Contact Us

Email: bespokedlovellc@gmail.com
Address: [Your Business Address]
Website: www.bespokedlovellc.com